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OUR SERVICES

CONTINUAL IMPROVEMENT SERVICES

Key Quality Consultancy recognizes that getting certified to ISO 9001, ISO 14001 is just the beginning and first milestone on the journey to improving Quality or Environmental Management System.

Continual improvement is always the ultimate objective for many organizations. To sustain the momentum for continual improvement, one of the effective ways is to maintain various management programs.

However, many companies are facing the problem of maintaining the management programs due to limited resources & unable to react when the program fails to meet the objective set.

In view of this problem, we have launched the continual improvement services package to facilitate comapnies on the maintaining of their managemet programs.

Services to be provided are as follows :

To provide advisory services on continual improvement techniques
Formulation of action plan that would help to achieve the target set
Data Analysis for problem solving
Assisting in regular monitoring of objectives
Follow-up on the progress of continual improvement projects

Please feel free to call us at 016-755 6768 should you have any queries.

We look forward to an opportunity to working with you.

ISO SYSTEM MAINTENANCE SERVICES

Key Quality Consultancy has a team of well-qualified and experienced consultants who have many years of industrial, consulting and auditing experience.

As a busy executive, dealing with the daily duties is already exhausting.

To coordinate with other departments to work on ISO system and to deal with

the planned internal quality audits and surveillance audits can be a chore.

Therefore, we have come up with a maintenance package to help companies maintain their ISO systems, in particular to the preparation for Surveillance Audit by Certification body.

Services to be provided are as follows :

Conducting Internal Quality Audit
Hold the Management Review meeting
Minutes / Report writing
Participating in meetings / discussions
Update of documentation
Follow-up of corrective actions
ISO Awareness Training

Please feel free to call us at 016-755 6768 should you have any queries.

We look forward to an opportunity to working with you.

INTERNAL QMS / EMS AUDIT SERVICES

As an ISO certified company, Internal QMS or EMS Audit has to be performed

periodically in order to fulfill the ISO requirements.

However, this is always a burden for a company especially when there is

insufficient number of qualified internal auditors or they are all fully occupied with their daily routine jobs.

In this respect, Key Quality Consultancy can help your company resolve the

problem by providing an independent assessment on either the QMS or EMS of your company.

To date, Key Quality Consultancy has been engaged by many local & MNC companies to provide the professional auditing services and the client base is keep on expanding.

Services to be provided are as follows :

1. Conduct Internal QMS / EMS Audit
2. Hold the audit opening or closing meeting
3. Prepare Audit Findings Report
4. Formulate counter measures

5. Follow-up corrective / preventive actions

Please feel free to call us at 016-755 6768 should you have any queries. We look forward to an opportunity to working with you.

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Customer Satisfaction Survey Services

The changes to the ISO 9001: 2000 standard requires that companies have an effective method of measuring customer satisfaction in order to achieve ISO certification.

However, this is often a burden for a company to establish and implement, especially a small company with no full time marketing resources. Quite often this monitoring is haphazard and as a result, the customer views & ideas are often not implemented or even worse unheard.

Therefore, we have come up with a service package in the aim of helping companies maintain their ISO systems, in particular to the monitoring and determination of customer satisfaction level.

Moreover, by engaging us as a third party to perform survey will help your company gains credibility in the view of your customers and Certification Body as well.

Services to be provided are as follows :

1. Review the survey procedure & records
2. Help to distribute the survey forms.
3. Follow-up on the response of survey.
4. Conduct Statistical Data Analysis
5. Presenting survey outcome to Management.
6. Participating in meetings / discussions.

Please feel free to call us at 016-755 6768 should you have any queries. We look forward to an opportunity to working with you.

Feel free to visit our blooger website @ www.kqc.blogspot.com

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